${ticket.shorthand_id()}
$ticket.summary
owner:
${ticket.assigned_to_name()}
status:
$ticket.status
opened:
${ticket.created_date.strftime('%H:%M:%S %Y-%m-%d')}
Tags: $tag.tag ($tag.count)
Description
Custom Fields
${ticket.custom_fields.get(field, '')}
${list_attachments(list(ticket.attachments), False)}