Just a suggestion. Please consider adding a note when users are submitting a ticket that no further editing is possible. Or perhaps to allow users making short edits up to 15 minutes after posting a message.
Thanks! :-)
Related
Discussion
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Rui Ferreira
2014-02-11Added a reminder in the create new ticket interface. How does that look?
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nuno brito
2014-02-11Looks good, already helps to know what will happen.
Thanks.
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Rui Ferreira
2014-02-11- status: open --> closed